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Echo Extra Privacy Policy​

 

Last updated: 8 October 2026

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Glorious Appliance Care Ltd, trading as Glorious Assuracare, operates the Echo Extra app.

We take the privacy and security of your personal information seriously. This Privacy Policy explains what personal information we collect through Echo Extra, why we collect it, how we use it, how long we keep it, who we share it with, and your rights in relation to your information.​

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1. Who we are​

 

The organisation responsible for your personal information is:

Glorious Appliance Care Ltd
Trading as Glorious Assuracare
Clyde House, Offices 2/3
48 West George Street
Glasgow
Scotland
G2 8BP
United Kingdom

Email: info@glorious.support

For data protection purposes, Glorious Appliance Care Ltd is the data controller for personal information processed through Echo Extra.

 

2. What is Echo Extra?​

 

Echo Extra is our appliance-care and referral tracking app.

The app allows users to:

  • manage their referral activity;

  • make and track referrals;

  • view pending and completed referral rewards;

  • receive referral payments directly into their bank account;

  • register appliance information and photographs; and

  • access other features associated with our appliance-care services.

Echo Extra is currently only available to users aged 18 or over due to the app’s financial features.

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3. Personal information we collect​

 

Depending on how you use Echo Extra, we may collect and store the following information.

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Account and contact information​

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  • First name

  • Last name

  • Address

  • Email address

  • Telephone number

  • Account login information​

 

Bank information​

 

Where you are eligible to receive referral payments, we collect:

  • Bank account number

  • Sort code

  • Name on the bank account

  • Account nickname

We require these details so that Glorious Appliance Care Ltd can pay referral rewards directly into your bank account.

 

Referral information​

 

We may collect information relating to referrals, including:

  • who referred you;

  • people you have referred;

  • referral status;

  • referral reward information; and

  • information necessary to administer and verify referral payments.

If you provide information about another person as part of making a referral, you should only provide information that is appropriate for the referral purpose.

 

Appliance information and photographs

 

If you use Echo Extra to register an appliance, we may collect information about that appliance, including information you provide about the appliance and photographs you upload.

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4. How we use your information

 

We use your personal information to:

  • create and manage your Echo Extra account;

  • provide the functions and services available through the app;

  • administer and track referrals;

  • verify referral eligibility;

  • calculate and make referral payments;

  • maintain referral records;

  • communicate with you about your account and services;

  • allow you to register and manage appliance information;

  • provide customer support;

  • maintain the security and proper operation of the app;

  • investigate suspected misuse, fraud or other unlawful activity;

  • comply with legal and regulatory obligations; and

  • establish, exercise or defend legal claims where necessary.

We do not sell your personal information.

We do not use your personal information for unrelated advertising or marketing purposes through Echo Extra.

5. Our lawful bases for processing your information​

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the purpose, we rely mainly on the following lawful bases:

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Contract​

 

We process information where it is necessary to provide Echo Extra and perform our agreement with you, including creating and managing your account, administering referrals and making referral payments.

 

Legitimate interests​

We may process information where this is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.

Our legitimate interests include:

  • operating and improving Echo Extra;

  • administering the referral programme;

  • preventing fraud and misuse;

  • maintaining accurate referral records;

  • protecting the security of our services; and

  • managing and defending our business and legal interests.​

 

Legal obligation​

 

We may process information where necessary to comply with a legal obligation, such as accounting, tax, regulatory or other legal requirements.

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Consent​

 

Where we specifically ask for your consent to process personal information, we will explain what you are consenting to and how you can withdraw your consent.

Your confirmation that you are aged 18 or over is an eligibility requirement for using Echo Extra. It is not treated as consent to unrelated processing of your personal information.

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6. Information about other people

 

Echo Extra allows users to make referrals and may therefore involve information about another person, such as the name of a person being referred.

Where you provide another person’s information, you should ensure that you have a reasonable basis for providing it for the referral purpose.

We use referral information for the purposes of administering and managing the referral programme and related services.

Where we receive personal information about a person from someone other than that person, we will provide the relevant privacy information as required by applicable data protection law.

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7. Who we share your information with

 

We do not sell your personal information.

Echo Extra uses Adalo to provide the application’s database and infrastructure.

Adalo processes customer content on behalf of its customers and provides the infrastructure used to operate applications built using its platform.

Your information may therefore be processed by Adalo as our service provider/data processor.

We may also disclose information where necessary:

  • to comply with a legal obligation;

  • to prevent or investigate fraud or unlawful activity;

  • to protect our rights, property or safety;

  • to establish, exercise or defend legal claims; or

  • where required by a competent authority or court.

We do not currently use other third-party services to store or process Echo Extra user information.

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8. International processing

 

Echo Extra uses Adalo to provide its application and database infrastructure.

Adalo, Inc. is based in the United States and may transfer, store and process information in countries where Adalo or its service providers operate.

Where personal information is transferred outside the United Kingdom, we will ensure that appropriate safeguards are in place as required by applicable UK data protection law.

Adalo states that it takes steps to ensure appropriate safeguards are in place for international transfers.

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9. How long we keep your information

 

We keep personal information only for as long as it is necessary for the purposes for which it was collected, unless we are required or permitted by law to retain it for longer.

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Active accounts

 

While your Echo Extra account remains active, we retain the information necessary to provide the app’s services, administer referrals and make payments.

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Closing your account

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When you close your Echo Extra account, we remove your personal information from the relevant records, subject to information that we need to retain for the continued operation and integrity of the referral system.

Users record

The user record remains in the database, but personal information is removed. The user’s first name may be retained for up to three years where necessary for the operation of the app and referral system.

You can request that your retained first name is removed sooner.

Referrals record

The referral record remains in the database so that the referral system and associated records can continue to operate correctly. Personal information is removed, except that the user’s first name may be retained for up to three years where necessary for the operation of the referral system.

You can request that your retained first name is removed sooner.

Appliance cover photographs

Records relating to appliance cover photographs are completely deleted when the account is closed.

After the applicable retention period, any retained first name is removed.

Where there is no continuing need to retain information, it will be deleted.

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10. Keeping your information secure

 

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is restricted to those who need it for legitimate business purposes.

However, no method of transmitting or storing information can be guaranteed to be completely secure.

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11. Your data protection rights

 

Depending on the circumstances and the lawful basis for processing, you may have rights under UK data protection law including:

  • The right to be informed about how your personal information is used.

  • The right of access to your personal information.

  • The right to rectification of inaccurate or incomplete information.

  • The right to erasure of your personal information in certain circumstances.

  • The right to restrict processing in certain circumstances.

  • The right to object to certain processing, including processing based on legitimate interests.

  • The right to data portability where applicable.

  • The right to withdraw consent where processing is based on your consent.

These rights do not apply in every circumstance and may be subject to legal exemptions or limitations.

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12. How to exercise your rights

 

If you want to exercise any of your data protection rights, request removal of your retained first name, ask a question about how we use your information, or request a copy of your information, please contact us:

Email: info@glorious.support

We may need to verify your identity before completing certain requests to ensure that personal information is not disclosed to the wrong person.

We will normally respond to valid data protection requests within the period required by applicable law.

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13. Automated decision-making

 

We do not use solely automated decision-making or profiling that produces legal or similarly significant effects on you through Echo Extra.

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14. Children’s privacy

 

Echo Extra is intended only for users aged 18 or over.

The app requires users to confirm that they are aged 18 or over before creating an account.

We do not knowingly provide Echo Extra accounts to people under 18.

If you believe that a person under 18 has provided personal information through Echo Extra, please contact us at info@glorious.support.

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15. Changes to this Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes to Echo Extra, our services, applicable law or the way we process personal information.

The latest version will be made available through our website and, where appropriate, through Echo Extra.

We recommend that you review this Privacy Policy periodically.

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16. Complaints

 

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.

Information about making a complaint is available from the ICO.

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